Privacy Policy

Last Updated: April 1, 2020

Albertsons Companies, Inc. including its subsidiaries and affiliated entities (“Company,” “we,” “us’,” or “our”), respects your privacy and is committed to protecting it. This Privacy Policy describes what personal information is collected through our websites, online services, and stores, how that information is used, to whom it’s disclosed, how it is safeguarded, and the choices you have regarding the collection and use of such information. Unless indicated otherwise, this Privacy Policy applies to personal information collected through our websites, microsites, mobile applications, stores, products, services, programs (including loyalty or rewards programs), or otherwise through any interaction you have with us (collectively “Services”). Additional practices or terms may apply to special offers, promotions, contests or specific services, such as those provided by our pharmacies. You should also refer to any separate notices we provide regarding those terms or practices.

Consent To Privacy Policy

By accessing our website to obtain information or Services; by providing solicited or unsolicited personal information to us online, at any of our retail or office locations, or through one of our mobile applications; by enrolling in one of our customer loyalty or other programs, or through otherwise using or accessing our Services you are consenting to our use of such information, subject to applicable laws, and agreeing to the terms of this Privacy Policy.

This Policy addresses these topics:

    1. What Is “Personal Information”?
    2. What Information Do We Collect?
      1. Personal Information You Provide
      2. Automatically Collected Information
      3. Other Information
      4. Health Information
      5. Information Pertaining To Children
    3. How Do We Use Personal Information?
      1. Primary Business Purposes
      2. Advertisements
      3. Text Messaging Services
      4. Loyalty Programs
    4. What Choices Do You Have Over How Your Personal Information Is Used?
    5. What Information Do We Share And For What Purpose?
    6. How Do We Protect Personal Information?
    7. Where Is Personal Information Stored And Processed?
    8. Will There Be Changes To This Policy?
    9. How To Contact Us

Supplemental Privacy Statement For California Consumers

1. What Is Personal Information?

By “personal information” we mean any information that can be directly associated with, or used to identify, a specific person. This may include information such as an address, phone number, email address, or fax number; a user name or other online registration information; and a financial account or credit card number, as well as other information (e.g., employment-related or transactional information, purchase history, tastes and/or preferences) when coupled with a person’s identifying information.

2. What Personal Information Do We Collect?

2.1. Personal Information You Provide

We may request or give you the opportunity to provide personal information when you shop in our stores or online, register as a user of our website or one of our mobile applications, sign up for our programs, offers, or sweepstakes, take a survey, use our products or Services, cash a check, contact us about a prior purchase, apply for or inquire about employment with us, or email, call, or otherwise communicate with us. The types of personal information you provide differs based on how you choose to interact with us, but may include your name, address, phone number, email address, date of birth, identification information (which, in some situations, may include your social security number), personal preferences, payment card information, purchase and ordering information, demographic information, citizenship and work history information, and any other information you choose to provide.

2.2. Automatically Collected Information

These technologies help us to recognize you, customize or personalize your shopping experience, associate your online navigational information or purchases and interactions (both online and offline) with any personal information you provide (such as name, address, phone number, survey response, and email address), and analyze the use of our Services and solutions to make them more useful to you. These technologies also allow us to aggregate demographic and statistical data and compilations of information, which may or may not include personal information, and provide this information to our service providers.

2.3. Other Information

We may obtain information about you from other parties such as demographic marketing information, address verification, or mailing list information and may combine it with other personal information pertaining to you.

2.4. Health Information

We collect protected health information in our capacity as a pharmacy health care provider which includes your prescription and personal information, prescription history and profile information for fulfillment of pharmacy orders, and other health-related information that you, your doctor, or your insurance carrier provides to us. This information is most often used to process your prescriptions, provide you with health care information or services, or to contact you with questions and respond to your inquiries pertaining to our pharmacy Services. The information collected or maintained by our pharmacies is subject to our Notice of Privacy Practices that more specifically describes how we may use or disclose your protected health information. You may click here to access our Notice of Privacy Practices. A copy may also be obtained from any of our pharmacies or by contacting us (see the “How to Contact Us” section below).

2.5. Information Pertaining To Children

Our Services are not directed to and we do not intend to, or knowingly, collect or solicit personal information online from children under the age of 13.

3. How Do We Use Personal Information?

3.1. Primary Business Purposes

We or our service providers on our behalf may use your personal information for a variety of business purposes including:

3.2. Advertisements

We may contract with advertising company service providers to collect information about online use and interactions with the Services, over time and across other websites and Services, for use in delivering tailored online display and banner advertising to your device(s) on other websites and online services. To serve this advertising, these companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers, and similar technologies to obtain information about interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve ads to your device(s) that are targeted to your interests.

We may also work with third-party platforms, directly or through our service providers, to serve ads to you as part of a customized campaign on these platforms. As part of these ad campaigns, information about you, such as your email address and phone number, is converted into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Additionally, we and/or a service provider may use automatically collected information to allow other parties to serve ads to you on our websites or mobile applications or to serve our ads to you on another party’s website. If you “click through” to or otherwise visit third-party websites or mobile applications, they may also collect information about you and your visit. This Privacy Policy does not apply to, and we are not responsible for, the practices of other third parties that collect your personal information. We encourage you to check the privacy policies of other third parties whose information you find on our website to learn about their practices with respect to the collection, use, disclosure, and protection of your personal information.

For information about opt-out programs that these advertising companies participate in and to opt out of the use of website browsing data for interest-based advertising by companies that participate in these programs, click the following: NAI Opt Out or DAA Opt Out. To opt out of the use of data collected from the mobile applications on your device to serve ads that are targeted to your interests, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies.

We may also use analytics providers, such as Google Analytics, to measure traffic and usage trends and to help us better understand your use of, and interaction with, our Services. For more information on how Google uses data when you use our Sites, click here.

3.3. Text Messaging Services

When you sign up for one of our text messaging programs, you are expressly consenting to receive text messages on your cell phone or other mobile device about our products, Services, and/or programs which may be sent by automated means. Text messages will only be sent to the mobile phone number used to opt into the applicable text message program. Some programs may send you up to the specified number of messages per month, dependent on the program, and each program in which you enroll will increase the total number of messages you receive each month. Details on how many messages you should expect to receive are provided at the time of enrollment. In some instances, you may have the opportunity to reply to a message, which may result in additional response messages. Your consent to enrollment in any text message program is not a condition of purchase. For information about a text message program you may text HELP to the applicable short code.

Message and data rates may apply. This means that your carrier may charge you for each message we send to you or that you send to us. It is your responsibility to know whether your carrier will charge you a per-message fee. We do not charge a fee for our text message programs and assume no responsibility for charges by your carrier you may incur when you sign up to receive text messages from us.

You may opt out of a text message program at any time by texting the word STOP to the applicable short code from an enrolled device. You will receive a final confirmation message that will confirm that you will no longer receive text messages from the applicable text message program unless you opt back into such program. Different instructions may apply to health care text messages related to our pharmacy Services.

3.4. Loyalty Programs

As part of our Services, we also offer loyalty programs that, individually or in combination with each other, use information to provide rewards and/or provide exclusive discounts or offers to program participants. The program details below provide important information about participants’ rights and obligations in Company-sponsored loyalty programs. All programs may not be available in all areas, and program functionality may vary by geographic location. All participants are bound to these program details.

Certain Company divisions and/or select locations may run limited-time promotions offering additional single purchase and/or cumulative rewards. Where offered, these promotions may be subject to additional or different advertised terms.

Loyalty Program Participation
Participation in one or more of our loyalty programs is open, where offered, to everyone over the age of 13 who signs up or otherwise chooses to participate. Though registration may be required for participation in some of our programs, membership is not considered to be exclusive to the registered individual and multiple people are permitted to use a single membership account. For instance, participants are free to share their membership number or other account information with family and friends to receive in-store discounts and collectively earn and use Points and redeem special offers. For this reason, information collected through our loyalty programs is not attributable to any individual or household.

Special Promotions
We may make special offers available to loyalty program participants from time to time. If applicable, the terms and conditions for such special offers will be disclosed at the time of the offer or promotion. Please review those terms and conditions carefully, as there may be important conditions or limitations. Availability of any special offer is subject to change without notice.

We may contact loyalty program participants regarding any matter related to the Program. These Program communications may be in addition to general marketing which you may receive from us. Even if a participant opts out of marketing communications, the account may still continue to receive relationship/operational communications related to the Program.

General Terms
Participation in a loyalty program and its benefits are offered at our sole discretion and may vary from brand to brand and location to location. We may change a loyalty program, including any special promotions, benefits, or these program details at any time and for any reason. We also reserve the right to alter loyalty program benefits and special promotions based on account activity, volume or purchases, geographic location, or other non-discriminatory factors. We can delay enforcing our rights under a loyalty program without losing them. In addition, our failure to exercise rights on any one occasion, or even on more than one occasion, does not constitute a waiver of our rights for any future occasion. All waivers must be in writing. Participants are solely liable for any applicable federal, state or local income, sales, use, or other taxes arising out of the accrual or use of Points or Rewards.

Club Card

This program allows participants to receive instant advertised discounts on in-store purchases at participating locations. To activate the discounts, the participant must either swipe or scan a membership card or enter a 10-digit phone number in the pin pad during checkout. Participants who enter a cell phone number that is not linked to a just for U® account may receive one or more invitations by text to register for just for U to earn Points and redeem offers on Club Card purchases and otherwise combine program benefits where available. 

just for U®

This program allows participants to earn Points for every dollar spent on eligible purchases while also receiving offers for additional discounts on specified products at participating locations simply for using a valid Program account. Points are accumulated to earn Rewards that may be redeemed on future gas or grocery purchases as described below. To participate you must register online or through our mobile application or obtain consent to use the existing account information of another registered participant. 

Earning Points and Rewards
One Point will be awarded for each whole dollar spent on eligible grocery and pharmacy purchases and two Points will be earned for each whole dollar spent on eligible gift card purchases. For example, if you spend $5.25 in a participating Company store on groceries while using a valid Program account, you will earn 5 Points. Each 100 Points earned within a calendar month is converted into one Reward.

Eligible purchases exclude: (1) beer, wine and tobacco (and spirits in certain states); (2) fuel and automotive services; (3) bus passes, commuter passes, fishing or hunting licenses, ski passes, postage stamps, lottery tickets, amusement park passes, and event tickets; (4) any financial instrument that can be redeemed for goods or Services at participating Company stores – including (but not limited to) financial services (Western Union), gift certificates/cards, money orders, and credit or debit cards issued by MasterCard®, Visa®, NetSpend®, etc.; (5) mobile phone cards; (6) all fuel partner gift cards; and (7) all fluid items in the refrigerated dairy section—including fluid dairy substitutes. Sales tax payments and redemption value deposits are not purchases and are not eligible to earn Points. For pharmacy purchases, only out-of-pocket costs (e.g., prescription co-pays) are eligible to earn Points.

Tracking Account Status
Account details, such as Points earned, can be tracked by logging into the registered account through our mobile apps or websites or by reviewing the receipt from the account’s most recent transaction.

Redeeming Rewards for Gas or Groceries
For Gas Rewards, one Reward equals 10 cents off per gallon. Gas Rewards savings in a single transaction are limited (i) to 25 gallons (20 gallons in Jewel-Osco) for one vehicle per transaction––subject to rounding for applicable in-store fuel transactions and (ii) to the maximum per-gallon Gas Rewards discount at participating stations (usually 20 cents per gallon) and $1.00 off per gallon at participating Company stations. To find a participating station, click here. To use Gas Rewards, you must establish eligibility before pumping fuel. Gas Rewards will be available for use at participating fuel retailers approximately one hour after being earned. Gas Rewards may only be redeemed at participating fuel stations.

Grocery Rewards may be used only in the stores that offer such rewards (e.g., if offered by our Southern California Vons stores, Grocery Rewards items must be redeemed and picked up at Vons locations in Southern California). Once you elect to apply earned Rewards toward a Grocery Rewards offer and confirm your selection, the applicable Rewards are deducted from your Account and cannot be used for another Grocery Reward offer or for Gas Rewards or be reinstated in any way. You may claim your redeemed Grocery Rewards item through the end of the following calendar month (e.g., Grocery Rewards items redeemed and confirmed in April are available to pick up through the end of May).

There may be a lag between the time when you redeem your Rewards and when your Rewards balance is updated. Attempting to reuse Rewards that have already been applied may result in a negative Rewards balance until you accumulate enough Rewards to eliminate such deficit.

Rewards and Points Expiration
Rewards earned during each calendar month may be used only until the end of the following calendar month, after which such Rewards expire (Rewards earned in January, for example, expire at the end of February). Moreover, any remaining Point totals less than 100 Points expire at the end of each calendar month.

4. What Choices Do You Have Over How Your Information Is Used?

We give you choices about the information we collect and how we communicate with you.

5. What Personal Information Do We Share And For What Purpose?

We do not sell or rent your personal information to third parties or disclose to them the personal information we collect for their own direct marketing or other purposes. While we do not sell or rent your personal information, we disclose personal information for business purposes as described below:

6. How Do We Protect Personal Information?

We use various physical, electronic, and procedural measures designed to protect your personal information from unauthorized access, disclosure, or misuse. We use strong encryption when transmitting your sensitive personal information. However, because no data security systems are completely secure, we do not warrant that any personal information that you provide to us will be secure or safe from unauthorized access. If you provide any personal information to us, you do so at your own risk.

7. Where Is Personal Information Stored And Processed?

We are based in the United States. When we obtain information about you, we may transfer, process, and store such information in the United States and other countries. By using our websites and mobile applications, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

8. Will There Be Changes To This Policy?

We will modify this Privacy Policy if our practices change or if the law requires it. We will notify you of such changes by posting the modified version on our website and indicating the date it was last modified. The date this Privacy Policy was last modified is at the top of this page. We encourage you to visit our website periodically to view the latest version of this Privacy Policy.

9. How To Contact Us

If you have questions or comments about this Privacy Policy or other privacy-related matters, you may contact us as follows:

Mailing Address:Albertsons Companies, Inc.
Attn: Albertsons Privacy Office
250 Parkcenter Blvd.
Boise, ID 83706


Toll-free Number:(877) 251-6559 (toll free)

Use our online form to submit a privacy request.

Use our online form to submit a privacy request.


© 2020 Albertsons Companies. All rights reserved.

Supplemental Privacy Statement For California Consumers

If you are a California consumer the information below also applies to you and supplements the terms of our Privacy Policy. If you are a California consumer and are employed by us, this Policy is also supplemented by the Albertsons Companies: Employee Privacy Policy. Certain terms used in this section have the meaning given to them in California Civil Code § 1798.100, et seq. (the “CCPA”).

Collection And Use Of Personal Information

During the twelve months prior to the effective date of this Privacy Policy, dependent upon how you have interacted with us, we may have:

1. Collected the following categories of personal information about you:

2. Collected personal information about you from the following categories of sources:

3. Collected personal information for one or more of the following business or commercial purposes:

Sharing Personal Information

We may disclose your personal information to a service provider for a business purpose. In the preceding 12 months we have disclosed the following categories of personal information for a business purpose:

In the preceding twelve months we have not sold any personal information.

California Consumer Privacy Rights

California residents have the right to request that we disclose the categories of personal information collected; the categories of sources from which personal information is collected; the business or commercial purpose; the categories of third parties with which the businesses shares personal information, and the specific pieces of information we hold about you (subject to specified limitations).

Similarly, California residents can request that we delete certain pieces of their personal information. While California law also allows for California residents to opt out of the sale of their personal information, the Company does not “sell” personal information as those terms are defined by the California Consumer Privacy Act.

To submit a request, you may contact us as specified in the “How to Contact Us” section of the Privacy Policy.

After you (or an agent which you authorize) submit a request to access or delete your personal information, we are required to “verify” your request to ensure that the request is not fraudulent. Thus, upon receiving your request we will take measures to verify that the request is legitimate. These verification efforts may require additional information from you which may include information you have provided us in the past. For instance, if you have previously provided your name to us, we may ask you for other information (e.g., last four digits of your credit card, email address, phone number) so that we can match the new information you provide with the information we have. We may also use other verification methods as the circumstances dictate. If through reasonable efforts we are unable to verify your request to a reasonable degree of certainty, we will notify you.

Note you can authorize an agent to exercise any of these California privacy rights on your behalf. Note that we will take additional measures to verify the legal authority of your agent.

California residents also have the right not to receive discriminatory treatment for the exercise of any of the privacy rights conferred by the California Consumer Privacy Act as described in this Section.

For further details on California residents’ privacy rights see Cal Civil Codes §§ 1798.80-83.